1. Data We Collect
We collect information you provide directly when enquiring about or booking our services.
- Personal details: name, email, phone, city of residence
- Travel details: dates, travellers, destinations, special requirements
- Payment info: transaction IDs and confirmations (not full card numbers)
- Communications: WhatsApp, email, and contact form messages
- Technical data: IP address, browser type, device info (automatic)
2. How We Use Your Data
Your data is used solely to provide and improve our services.
- Process and fulfil bookings with hotels, drivers, and partners
- Communicate trip details, itinerary updates, and travel advisories
- Send booking confirmations, invoices, and receipts
- Improve our website, services, and customer experience
- Respond to enquiries and provide customer support
- Occasional promotions (with consent; opt out anytime)
3. Cookies
Our website uses cookies to enhance browsing. You can manage preferences through browser settings.
- Essential cookies: session management, form submissions
- Analytics cookies: anonymized usage data (Google Analytics)
- Marketing cookies: only with your consent
4. Third-Party Sharing
We do not sell your personal data. We share only with:
- Partner hotels, drivers, activity operators — booking fulfilment only
- Payment processors — secure transaction processing
- Analytics providers — anonymized website usage data
- Legal authorities — only when required by law
5. Your Rights
You have the right to:
- Access personal data we hold about you
- Request correction of inaccurate data
- Request deletion (subject to legal retention)
- Withdraw consent for marketing at any time
- Request data in portable format
- Lodge complaint with data protection authority
6. Data Security & Retention
We implement appropriate technical and organizational measures to protect your data. Booking records retained for 5 years for compliance. Marketing data retained until consent is withdrawn.
7. Payment Information
Payment transactions processed by Razorpay (RBI-licensed).
- We do not store credit/debit card or bank details
- Razorpay may collect payment info per their privacy policy
- Transaction data (amount, date, status) stored for records